The post office – in which I have been a good customer for long time – has always provided me with the worst service of any other financial institution: internet and telephone banking have been substandard, the queues if I wanted to speak to a person have been long, the clerks uninformed of their services, and every simple things tends to take forever.
And then it happens
Due to my travel schedule I missed a £12 payment. Normally such a small amount used to roll with some interest and fee into my next statement without any further ado, or at worst some polite reminder would be sent.
Not any more
On the 4th day I have received a warning letter that according to Consumer Credit Act 1974 I have defaulted and have to immediately remedy the situation before any further legal action would take place.
4th day, can you believe it? At least it explains where they put their resources and why everything else takes so long. After all, they can’t even make a fund transfer in 4 days.